Revocation

As a consumer you have the right to revoke this contract within 14 days without giving reasons. Personalised products are excluded from the right of withdrawal.

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the goods.

In order to exercise your right of revocation, you must notify us (Patrik & Bele Muff GbR, Am Kosttor 2, 80331 Munich, E-Mail: contact@patrikmuff.com), by means of a clear statement (e.g. a letter or e-mail sent by post) about your decision to revoke this contract. You may use the sample revocation form for this purpose, but this is not mandatory.

In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.

Consequences of Revocation

If you revoke this contract, we shall reimburse you for all payments we have received from you, including delivery charges (other than any additional charges arising from your choosing a different method of delivery from the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date on which we receive notice of your revocation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund.

We may refuse to make any refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to the address listed on our website under “Imprint” immediately and in any event no later than fourteen days from the day you notify us of the cancellation of this contract. This period is deemed to have been observed if you send the goods before the expiry of the fourteen-day period.

We shall bear the costs of returning the goods.

You will only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary for checking their condition, properties and functioning.